Financial Ombudsman Service
The free, independent service that settles complaints between consumers and financial firms.
You complain to the firm first. If you are unhappy with its final response, or it does not respond within the time allowed, you can take the complaint to the Financial Ombudsman Service. It is free to consumers, and its decisions bind the firm if you accept them. Medical insurance complaints are one of the categories it handles and publishes data on.
Where this comes up
Guides that use this term
- Who regulates health insurance in the UK?
- Leaving a job? What happens to your health insurance
- Do life insurance policies actually pay out?
- Do income protection policies pay out?
- What is business protection, and which businesses need it?
- What does private health insurance cover?
- How does medical underwriting work?
- What is the NHS 18-week waiting time standard?
