The UK regulator responsible for the conduct of insurers and insurance brokers.
The FCA authorises and supervises firms that sell or arrange insurance, sets the conduct rules they follow, and maintains the public Financial Services Register where you can check that a firm is authorised. Its Consumer Duty requires firms to deliver good outcomes for retail customers. If a firm is not on the register, the protections that come with regulation — including access to the Financial Ombudsman Service — may not apply.