What to know about getting health insurance with a pre-existing condition
Thinking about getting health insurance with a pre-existing condition
What works well
- New acute conditions are typically covered from the start date.
- A moratorium can lift an exclusion after a trouble-free period.
- Continuation terms can preserve cover when changing insurer or leaving a scheme.
What to watch
- The excluded condition and related conditions stay excluded.
- Claim-time is the wrong moment to learn how the exclusion reads.
- Never cancel existing cover before the new policy is in force.
Your disclosure rights
The Consumer Insurance (Disclosure and Representations) Act 2012 replaced the old duty to volunteer everything with a duty to take reasonable care not to misrepresent when you answer the insurer’s questions. The same Act sets out what an insurer can do if an answer was wrong. If the mistake was careless, the insurer must respond in proportion: where it would have offered cover on different terms it applies those terms, and where it would have charged more it can reduce the claim by the same proportion. Only a deliberate or reckless misrepresentation allows it to cancel the policy and refuse the claim. [4] Alongside the statutes, the FCA’s product information rules require insurers to give you an Insurance Product Information Document and the full wording before you buy. [2]
The FCA’s Consumer Duty adds a further layer: insurers and intermediaries must act to deliver good outcomes for retail customers, which covers how products are designed, priced, explained and serviced. [3] You can check that any insurer or broker you deal with is authorised on the Financial Services Register. [1]
What “covered” actually means with a history
The question is rarely whether you can buy a policy — it is what the policy will pay for given your history. A pre-existing condition, and anything the insurer classes as related to it, is excluded under both mainstream bases; the difference is whether time can lift the exclusion (moratorium) or not (full medical underwriting). What remains covered is the wide territory of new, acute conditions that arise after cover starts — which is precisely the risk most people insure. If you hold cover already, a switch handled on continued personal medical exclusions terms can preserve your position, but only with the new insurer’s written confirmation before you cancel anything.
Ask the insurer to state in writing how it will treat your specific condition and anything it considers related — the word “related” is where most disputes begin. Whatever the specifics of getting health insurance with a pre-existing condition, the discipline that protects you is always the same: get the insurer’s position in writing before treatment, keep the documents, and compare like with like. The CMA’s private healthcare market investigation imposed order-backed requirements on the private hospital market precisely because opacity on price and information harms patients. [5] The Private Healthcare Information Network exists to publish comparable performance and pricing information for private hospitals. [6]
Related guides
- How private health insurance works
- How medical underwriting works
- What affects the price of health insurance
- If something goes wrong: who regulates health insurance
- Where the NHS fits: health insurance and NHS waiting lists
Looking at cover with PremierPMI
PremierPMI is a specialist private medical insurance broker and the publisher of The Health Guide. If you want to talk through what this means for your own cover, you can start there.
Or, if you would rather start here, send an enquiry and PremierPMI will contact you.
Common questions
Does having a pre-existing condition mean I cannot get cover at all?
What does it mean if the insurer calls a new problem “related” to my existing condition?
Is switching insurer a good way to escape an exclusion?
Sources and methodology
- [1] Financial Conduct Authority. “The Financial Services Register”. View source(opens in a new tab)Primary source
- [2] Financial Conduct Authority. “ICOBS 6: Product information (FCA Handbook)”. View source(opens in a new tab)Primary source
- [3] Financial Conduct Authority. “The Consumer Duty”. View source(opens in a new tab)Primary source
- [4] UK Parliament (legislation.gov.uk). “Consumer Insurance (Disclosure and Representations) Act 2012”. View source(opens in a new tab)Primary source
- [5] Competition and Markets Authority. “Private Healthcare Market Investigation Order 2014”. View source(opens in a new tab)Primary source
- [6] Private Healthcare Information Network. “About private hospital pricing in the UK”. View source(opens in a new tab)Primary source
We cite primary sources wherever possible. Read about our sourcing methodology.

Ilana Eldad
Corporate PMI Specialist, PremierPMI
- ACCA-qualified
- Corporate and SME scheme specialist
Ilana oversees business health insurance schemes for the corporate and SME team, guiding employers from initial quotes through claims and renewal. ACCA-qualified, she applies that financial background to reducing premiums and advising on tax-deductibility, and runs the largest corporate portfolio at PremierPMI.
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Stuart Hendy
PMI Expert and Head of Publishing, PremierPMI
- 20 years in UK private medical insurance
- Underwriting and corporate placement specialist
Stuart brings over 20 years of experience advising on UK private medical insurance. He is a key member of the private medical insurance team and Head of the Publishing Team, gathering detailed client requirements, liaising with insurers on tailored quotes, and running training on insurer product changes and underwriting nuance.
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