Annual complaints data and insight 2024/25
Cited on 31 pages
- Can you get critical illness cover without life insurance?
- Diabetes and insurance cover: type 1, type 2 and underwriting
- Do critical illness policies pay out?
- Do income protection policies pay out?
- Do life insurance policies actually pay out?
- Does income protection cover redundancy?
- Endometriosis, fibroids, PCOS and insurance cover
- Epilepsy and insurance cover
- Health insurance costs where you live: how location shapes price
- Heart conditions and insurance: cover, underwriting and claims
- High blood pressure and insurance: how underwriters treat it
- How the NHS and private healthcare fit together
- Insurance after a heart attack: what you can still get
- Is critical illness cover worth it?
- Is income protection worth it?
- Menopause and insurance cover
- Neurological conditions and insurance cover
- Private health insurance in Birmingham and the Midlands
- Private health insurance in London: hospitals, costs and choices
- Private health insurance in Manchester and the North West
- Private health insurance in Northern Ireland
- Private health insurance in rural areas of the UK
- Private health insurance in Scotland: NHS context and cover
- Private health insurance in Wales: NHS context and cover
- Self-pay healthcare costs explained: paying for treatment directly
- Stroke, TIA and insurance cover
- Weight, cholesterol and insurance underwriting
- What is business protection, and which businesses need it?
- What is critical illness cover, and how does it work in the UK?
- What is income protection insurance, and how does it work in the UK?
- What is life insurance, and how does it work in the UK?
Complaints about medical insurance
Cited on 19 pages
- Can you get health insurance after cancer?
- Can you get private health insurance for a child only?
- Does private health insurance cover cancer surgery?
- Does private health insurance cover cancer treatment?
- Does private health insurance cover chemotherapy?
- Does private health insurance cover dental treatment?
- Does private health insurance cover radiotherapy?
- How do health insurance renewals work, and why do premiums rise?
- How do you make a cancer claim on health insurance?
- How does health insurance treat pre-existing cancer?
- How does medical underwriting work?
- How does private health insurance work in the UK?
- How much does private cancer treatment cost in the UK?
- NHS and private cancer care: access and payment
- What does private health insurance cover?
- What is an excess on health insurance?
- What is the NHS 18-week waiting time standard?
- What limits apply to private cancer cover?
- Who regulates health insurance in the UK?
Final decision DRN-4775950 (income protection claim declined — policy exclusion and deferred period)
Cited on 9 pages
- Do income protection policies pay out?
- Does income protection cover redundancy?
- Group income protection explained
- Income protection and pre-existing conditions
- Income protection deferred periods explained: how long before it pays
- Is income protection worth it?
- Own occupation, suited occupation and any occupation definitions
- What is business protection, and which businesses need it?
- What is income protection insurance, and how does it work in the UK?
Final decision DRN-5719011 (income protection claim declined — own occupation definition)
Cited on 7 pages
- Do income protection policies pay out?
- Does income protection cover redundancy?
- Group income protection explained
- Is income protection worth it?
- Own occupation, suited occupation and any occupation definitions
- What is business protection, and which businesses need it?
- What is income protection insurance, and how does it work in the UK?
Financial Ombudsman Service
Cited on 7 pages
Critical illness cover — guidance for businesses
Cited on 6 pages
- Can you get critical illness cover without life insurance?
- Critical illness cover and cancer: how claims work
- Critical illness cover: what is it and why might you need it?
- Is critical illness cover worth it?
- What does critical illness cover pay out for?
- What is critical illness cover, and how does it work in the UK?
Final decision DRN-5955235 (income protection claim declined — medical evidence of incapacity)
Cited on 3 pages
Final decision DRN-6204112 (critical illness claim declined — CIDRA qualifying misrepresentation)
Cited on 3 pages
Final decision DRN-6459846 (joint life and critical illness claim declined — application accuracy)
Cited on 2 pages
Final decision DRN-4675459 (life insurance claim declined — application answers)
Cited on 1 page
Final decision DRN-4934564 (terminal illness benefit — CIDRA qualifying misrepresentation)
Cited on 1 page
More publishers we cite
Publishers cited on the same guides as Financial Ombudsman Service:
- Financial Conduct Authority
- UK Parliament (legislation.gov.uk)
- Association of British Insurers
- NHS England
- NHS
- GRiD (Group Risk Development)
How we use sources
We prefer the organisation that produced the data, in its own publication, and we date every citation. Our approach is set out in our sources, and the full library is on the research library page.
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