Parliamentary and Health Service Ombudsman

2 publications cited on 10 pages across The Health Guide.

Case summary 557: Poor communication about waiting times for surgery

Accessed 15 September 2026 · primary source

Read the original publication

• Can you switch from an NHS waiting list to private treatment? — Guide
• Does going private affect your NHS care? — Guide
• Does health insurance help you skip NHS waiting lists? — Guide
• How are NHS referral-to-treatment waiting times counted? — Guide
• How do NHS waiting lists actually work? — Guide
• How do NHS waiting times differ across the UK? — Guide
• How long are NHS waiting times right now? — Guide
• What are your rights while waiting for NHS treatment? — Guide
• What does private treatment cost when the NHS wait is long? — Guide
• What is NHS patient choice and how do you use it? — Guide

Poor information and understanding about patient choice affects access to assessment and care

Accessed 15 September 2026 · primary source

Read the original publication

• Can you switch from an NHS waiting list to private treatment? — Guide
• Does going private affect your NHS care? — Guide
• Does health insurance help you skip NHS waiting lists? — Guide
• How are NHS referral-to-treatment waiting times counted? — Guide
• How do NHS waiting lists actually work? — Guide
• How do NHS waiting times differ across the UK? — Guide
• How long are NHS waiting times right now? — Guide
• What are your rights while waiting for NHS treatment? — Guide
• What does private treatment cost when the NHS wait is long? — Guide
• What is NHS patient choice and how do you use it? — Guide